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| Common Ventrilo Questions and the answers, and what to do if you have problems. | ||
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Moderators: Hardmaps Administrator, *HmS*Wedge, *HmS*grunt, *HmS*Trevor, *HmS*LongBow
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| *HmS*Wedge |
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Captain Slow    Registered Member #3 Joined: Fri Dec 19 2003Location: Scotland Posts: 4651 | If you are having connection problems to the server please follow the steps below. When this is occuring. 1) Please download WinMTR from http://winmtr.sourceforge.net/winmtr_bin.zip 2) In the host field, enter ventrilo1.ldn.powervs.com 3) Click Start 4) Let it run about 15 minutes, then click Copy Text to clipboard 5) Post your results into a new thread in our ventrilo von forum section. 6) Please note that if you are using Windows Vista OS you need to be logged in as Admin before running this program. This will help us determine where/if you are experiencing network issues. If you are having problems with your ventrilo, have a look below, these are some of the common questions asked and the answers to them, if you are still having problems please post in our forun with the problem you have and your system specs. For a bigger FAQ's page on Ventrilo problems go HERE Q: Cannot find the file 'MSIEXEC' (or one of its components). Q: This installation package cannot be installed by the Windows Installer Service. You must install a Windows service pack that contains a newer version of the Windows Installer Service. Ventrilo now uses an MSI installation system. This requires that the "Windows Installer" version 2.0 be installed on your system. If it isn't then you may very well get one these two error messages while trying to install the Ventrilo client. If you are using 95/98/ME then you will need to download and install the "InstMsiA.exe" program from Microsoft. If you use using NT4 or 2000 (pre SP3) then you will need to download and install the "InstMsiW.exe" program from Microsoft. Q: I get the error "Unable to connect to server" after I press the connect button. This can be caused by several things. When you defined the server you wanted to connect to your either A) typed the IP address wrong or B) entered the wrong port number. The server might not be online. Some kind of firewall/router is blocking your connection to the server. Norton Internet Security and Zone Alarm don't seem to play nice with each other. If you have both installed, or one installed before installing the other, then please read this thread for possible solutions. In either event the problem is between you and the server. There is nothing we can do about it and you will have to research the problem in conjunction with the server administrator. Q: I get the error "Unable to resolve DNS/Hostname" after I press the connect button. When you defined the server you wanted to connect to you gave it a hostname instead of IP number. Host names look like "www.myserver.com" whereas IP numbers will look like "10.5.67.234" but without the quotes. Both formats are valid but if you give it a hostname then the name must be typed correctly. If the name you entered doesn't exist then this error message will be displayed. If you entered an IP address then you must have type in something other then numbers separated by dots. Q: I'm using 98/ME and my Push-to-talk key won't work if Ventrilo doesn't have focus. In Setup-Voice you need to enable the "Use DirectInput to detect Hotkey" option. Q: I can't transmit when connected to a server, my icon doesn't turn green and I don't see the --XMIT-- in the window. 1) Uncheck the "Mute Microphone/Binds" check box at bottom of the window. 2) In Setup check the "Enable outgoing voice communications". 3) In Setup use the Monitor and Test buttons verify your configuration. Q: The dynamic link library DINPUT8.DLL could not be found. Q: The ordinal 12 could not be located in the dynamic link library DSOUND.dll Q: The VENTRILO.EXE file is linked to missing export DSOUND.DLL:12 Starting with version 2.1.1 you will need at least DirectX 8.1 or higher installed on your system for the program to run. You can download the latest DirectX subsystem. The first version of this message will appear on Windows NT/2000/XP platforms while the second will appear on Windows 9x platforms. These messages are generated by the Operating System when trying to load the program, and not by the program it self. Q: A device attached to the system is not functioning. This message is usually the first of two messages when you don't have DirectX 8.1 or higher installed on your system. This message will only show up on Windows 9x based platforms. See the following items regarding DSOUND for the real reason. This message is generated by the Operating System when trying to load the program, and not by the program it self. Q: Sometimes I broadcast "static". Research has shown this problem to be either directly caused by XP or a combination of the OS and sound card drivers. Some machines are also prone to generating static when the server is configured to use a 22Khz sample rate vs. the default 11Khz. But even then not everyone will have this problem. Static also tends to be induced on XP systems if you have more then one program monitoring the same sound card's input device (i.e. using in-game voice comms while using Ventrilo) or if another program in the background tries to manipulate the same sound card's mixer and controls. There is also a bind feature called "Reset sound input device" which can be used to stop static until the next time it happens. However, you might need to reset it several times to make it actually stop. There will be a 3 second delay after you press the bind and before you can start transmitting again. Please be advised that the Static and Robotic problems are not caused by Ventrilo. They are either OS or sound card driver related. 1) Try using a USB based microphone. 2) Enable any onboard sound and use it for your microphone input. 3) In setup enable the "Use DirectSound for input device". This might help. Q: Everyone hear's me as a "robotic" voice. If you are using a Hercules or Philips sound card then this is most likely the problem. Usually associated with any sound card that uses the Crystal CS4630 chipset. This is a well known problem and is systemic to these brands of boards / chipset. However, these companies do not seem to forthcoming with a solution. Your options are: 1) Dump these cards and get a SB Live/Audigy or a TB Santa Cruz. 2) Try using a USB based microphone. 3) Enable any onboard sound and use it for your microphone input. 4) In setup enable the "Use DirectSound for input device". This might help. Hercules owners should also consider installing the latest 4101 drivers. These drivers were reported on the support forum to have fixed one persons sound problems. Guess it can't hurt to try. Q: Some games cause Ventrilo to delay sound and other functions. It has been discovered that some games, like BF1942, will consume all of the CPU time of your computer. This in turn starves other applications like Ventrilo preventing them from carrying out their associated tasks. This is especially bad for voice comm programs that run in the background and independently of any game. In the Setup-Misc page there is an option called "Process priority class". Setting it to high could very well solve these sorts of problems. However, please be sure to read the help documentation for this option so that you fully understand the ramifications of setting it to anything other then "Normal". Q: I'm using XP and my keyboard keys don't work properly in certain games. This is a known bug in Microsoft's DirectInput sub-system and only occurs on Windows XP. If you are running 9x or 2000 you will not have these problems. To elaborate, when you run a game like Counter Strike with Ventrilo on Windows XP and you have the shift key bound in game to make your character walk instead of running then this combination will cause an errant event to be sent to the game making it think that you are pressing the shift key when you really are not. Or, if you use the arrow keys for movement and something else seems to happen in addition to the movement you want. The problem is DirectInput and only occurs when a program in the background is monitoring the keyboard using the DirectInput interface. As mentioned the problem is only on XP. To prevent this problem from occurring follow these steps. 1) Start ventrilo. 2) Click on setup. 3) Uncheck the "Use DirectInput to detect HotKey" 4) Click OK 5) Disable DirectInput in all Binding lists. If you have any key binds in Ventrilo (via the bindings editor) then make sure you don't have the DirectInput check box enabled in there either. Restart Ventrilo and the problem should go away. Please note, that if at any time you re-enable either of these DirectInput options you will need to repeat these steps including the restart of Ventrilo. Once the XP/DirectInput bug is activated you can't stop it until you do all these things. To my knowledge Ventrilo is the only Voice Comm program that will allow you to accomplish this trick. However, some games (like BF1942 and Ghost Recon) will not allow ventrilo to detect your bind keys or PTT hotkey without the DirectInput option enabled. Additional: You should get used to using the DirectInput option as some features will not work without it. We suggest that you do not bind the SHIFT key to any function in the game if you plan on using arrows keys for other game binds, assuming you experience this problem which no everyone does. Q: I don't hear Text-to-speech (TTS) messages. Microsoft XP comes with the TTS libraries built in but some people have experienced problems making it work for one reason or another. Thus, the following instructions might help them as well. On Windows 9x and 2000 platforms you need to download and install the libraries manually. download the "Speech SDK 5.1" file, all 68Meg of it, then install the file using the default installation information. The next time you start Ventrilo it will automatically detect the presence of the TTS library and use it. Once the library is installed you can tell Ventrilo to generate TTS messages when certain events occur, and whether or not it should process incoming TTS messages from other users. Click on the Setup button and then click on the Speech and Event tabs to control TTS processing. Q: Unable to initialize the codec. CODE = -10 -10 means the codec is found but is marked as disabled. Control panel Sound and multimedia Hardware Double click "Audio Codec" Double click on Microsoft GSM 6.10 Click on "Use this audio codec" Press OK. Q: Unable to initialize the codec. CODE = -8 -8 means the codec is found but the settings are messed up. Control panel Sound and multimedia Hardware Double click "Audio Codec" Double click on Microsoft GSM 6.10 Click settings. Set Compress and Decompress to 44100 (or just click Auto Config). Press OK. Q: Unable to initialize the codec. CODE = -1 -1 means the codec isn't installed. For some unknown reason some people do not have the codec installed even though the base install of the Operating System should have put it on. The following instructions are for Windows XP but should apply, with minor changes to Windows 2000. If you are using a Windows 9x system then put your install CD back on and reinstall all of the media files. You accept all responsibility for any possible damage caused to your system if these instructions do not work. If you are not comfortable following these instructions then you should call Microsoft support and ask them how to do it. 1) Start. 2) Control Panel. 3) Printers and Other Hardware. (Win2000 users use "Add/Remove Hardware") 4) Under See Also click the Add Hardware. (Next) 5) Select the "Yes, I have already connected the hardware". (Next) 6) Scroll to bottom and select "Add a new hardware device". (Next) 7) Select the "Install the hardware that I manually select from a list". (Next) 8) Select "Sound, video and game controllers". (Next) 9) Select "(Standard system devices)" then select "Audio Codecs". 10) Click "Have Disk" 11) Click "Browse" 12) Browse to c:\windows\system32 (or c:\winnt\system32 for Win2000) 13) Select the "mmdriver.inf" file. (Open) 14) Click OK to "Install from Disk". 15) If asked about Windows Logo testing just click Continue anyway. 16) Select "Microsoft GSM 6.10 Audio CODEC". (Next) 17) Select Auto-Configure, which should set both Comp and Decomp to 44100 each. 18) Click OK. 19) Click Finish. 20) Reboot and pray that it works. Q: I run Windows 98/ME and my system will sometimes crash while running Ventrilo. 1) The first thing you should try is to enable the "Use DirectSound for Input Device" option in the Setup window. Some sound cards have serious issues with their drivers and do not function properly in all modes. Enabling this option will sometimes correct the issue. 2) Install the lastest version of the client as they usually have tweaks to help solve problems like these. 3) Do the following and it should make your system more stable. However, I would highly recommend you upgrade to Windows 2000 or XP as their drivers are more current and usually more stable. Open control panel Double click Multimedia icon. Click audio tab (if not already on it) Click on the recording version of Advanced Properties. Move Hardware acceleration down a notch. Reboot. Test with ventrilo. Repeat until Windows stops crashing. Q: Ventrilo works fine until I enter a game then I either can't hear the game sound or I can't hear Ventrilo? Most likely this is a sound card / driver problem. You might be using an old sound card that doesn't support multiple simultaneous sound streams. We recommend you purchase one of the newer cards from Creative Labs or Turtle Beach, or any manufacturer that supports multiple sound streams and full duplex recording and playback. Q: I use a Sound Blaster Live/Audigy and run Windows 98/ME. When I join a game I can't hear incoming voice streams or I can't hear the game sounds. The default settings for maximum number of sound streams in the Creative drivers for Windows 9x based systems is set to low. Follow these directions and it should start working. Start Creative's AudioHQ program... Should be able to find it here... StartButton / Creative / SoundBlaster Live! / AudioHQ Then double click on Device Controls icon... It should be sitting on the "Wave" tab by default when it opens... There should also be a slider titled "Maximum simultaneous wave playback"... By default mine was set to 4... Try bumping this up to 16 or 32 and then run Ventrilo, your games, whatever and see if you still have the problem... It might require a reboot to take effect. Q: Running Ventrilo in Compatibility mode? Do NOT run Ventrilo in compatibility mode. Ventrilo was originally designed, developed and tested on Windows NT4. It is now developed on XP. You should not need to tell Ventrilo to work in ANY compatibility mode what so ever. Let it run natively like it was designed to. Starting Ventrilo in compatibility mode causes all sorts of nasty problems that are not immediately obvious. To disable compatibility mode: Right click on the Ventrilo program icon. Select properties menu item. Click on the the Compatibility tab and uncheck the "Run this program in compatibility mode". Click OK when done. You will need to restart Ventrilo for this change to take effect. Q. I hear a humm in the background when I tramsmit. Several things may cause this, it could be a dirty powersupply and or a lot of EM noise from fans. Turn MIC boost off. Turn noise suppression off. USB headset or mic will fix the humm if all else fails. Q. I can't talk unless the Ventrilo window is open on the desktop using Vista. Right click on your Ventrilo shortcut and choose "properties". Open the "compatibility" tab and hear the bottom check "run the program as an administrator". Click "apply" and "ok". Q. I can use my push to talk when im on my desktop but when i open a game in full screen and i use my push to talk in the game people can't hear me, im using Vista. Turn off User Account Control Q. When i transmit while the ventrilo window is open, i hear a very loud dinging noise that wont stop untill i stop transmiting. A few possable solutions. Try "play key clicks" on or off in your Ventrilo setup page. Set your PTT to a spare mouse button. If you are pushing a letter while in the ventrilo screen it will scroll through all the people logged on whose name starts with that letter, try setting your PTT key to a different one. Turn Num Lock off. [ Edited Fri Feb 06 2009 ] | ||
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| *HmS*magic |
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  Registered Member #83 Joined: Sun Feb 01 2004Location: Edinburgh Posts: 234 | ok maybee i missed it but what does it suggest for when it sounds like your wearing a fishboul full of water on your head! (15) | ||
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| *HmS*Wedge |
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| Captain Slow Registered Member #3 Joined: Fri Dec 19 2003Location: Scotland Posts: 4651 | Try ticking the Use DirectSound for input device in your setup screen, that might fix it, stop you sounding like a robot, mind you it IS an improvement (dh) (23) | ||
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| -SILVER-FOX- |
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  Registered Member #550 Joined: Sat Mar 05 2005Location: alicante spain Posts: 277 | nice 1 wedge dont hold back (63) | ||
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| Wanabeboss |
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  Registered Member #741 Joined: Tue Aug 02 2005Location: Salem, Oregon Posts: 53 | ok I have a Question thats not covered above.. while I am playing in a map my VT keeps logging me in and out there has been several occasions my name has been on the VT as many as three times,It disconnects without any warning there are several occasions I spend most of the map talking to myself because I dont realize my VT has diconnected itself so finally I am going to get to my question lol AM Ithe only one having this trouble?,Did i do something wrong during the instal of VT? Do I need to make changes to settings to make it where it stays connected? Playing in a map just isnt the same without VT so if anyone has any suggestions I would greatley appreciate it! | ||
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| *HmS*Rodge |
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 Registered Member #534 Joined: Wed Feb 23 2005Posts: 953 | You donīt have any problems with your internet connection? VT is like this sometimes, but not for a long time. Havenīt had that problem myself, but one time when i pressed the hot key VT logged my out. A bit hard to play and use VT when that happens. Had the problem one night, the nest day it was back to normal. | ||
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| *HmS*Wedge |
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| Captain Slow Registered Member #3 Joined: Fri Dec 19 2003Location: Scotland Posts: 4651 | If you see a ghost of yourself in ventrilo it is because you have lost connection with the server for some reason and not logged out the right way so the server still thinks you are connected, the ghost will go once the server realises what has happened. It does sound as if your computer or connection is a bit screwy, when the server is having problems everyone usualy gets the same problem not just one perrson. Try doing a trace route to the server and see what results you get. | ||
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| *HmS*Trevor |
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| Registered Member #35 Joined: Tue Dec 30 2003Location: Lincolnshire England Posts: 2080 | Do you have Norton anti virus? that has been known to cause probs, also do a spyware check. | ||
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| Wanabeboss |
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| Registered Member #741 Joined: Tue Aug 02 2005Location: Salem, Oregon Posts: 53 | Thank you for all the sugestions i will be looking into them to see if maybe i can get mine fixed | ||
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| Gen.Zaphod-TG- |
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 Registered Member #1514 Joined: Mon Nov 27 2006Posts: 4 | I need the password to connect please. [ Edited Fri Sep 28 2007 ] | ||
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| *HmS*Quick |
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 Registered Member #143 Joined: Mon Mar 29 2004Location: Georgia, USA Posts: 1700 | Just login to the website, and click the link on the main page... | ||
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| *HmS*Trevor |
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| Registered Member #35 Joined: Tue Dec 30 2003Location: Lincolnshire England Posts: 2080 | A big icon thats says Automatic login  | ||
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| sputnik_421 |
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sputnik_421 Registered Member #1550 Joined: Fri Dec 22 2006Posts: 91 | the auto login is not working for me have tried uninstalling VT and reinstalling it. Still won't auto login. can I please be sent a VT login via e-mail thanks. | ||
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| *HmS*Joe |
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If you try to run, I've got six little friends and they can all run faster than you can. Registered Member #1170 Joined: Wed Mar 22 2006Location: Lancashire, England Posts: 622 | PM Sent | ||
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| *HmS*Trevor |
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| Registered Member #35 Joined: Tue Dec 30 2003Location: Lincolnshire England Posts: 2080 | The auto login works fine. | ||
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